Meet the Team: Maddy Bridge

Name: Maddy Bridge

Role: Customer Success Manager

If you could write your own job title that best describes what you do at Alii, what would it be?

Primary Collaborator for Customer Success and Experience

What does a typical work day in your life look like?

Starting at 7am, opening emails and making the most important beverage of the day, the first coffee. Day-to-day I am organizing meetings, scheduling our client onboarding, hosting training seminars, troubleshooting problems, and developing strong customer relationships. If we have an office dog in for the day, I need to make sure not to forget their pats :)

What do you most enjoy about the work that you do?

My role is different depending on the day, being a part of a smaller team leaves a lot of opportunities to gain new skills by jumping on to different projects/areas of the business. I thoroughly enjoy connecting with clients and finding solutions for their problems. Our clients are an essential part of our growth, innovation and success and I enjoy being in a ’customer-first' business, which continues to nurture and develop relationships with our customers.

What are your hobbies?

Outside of work I love to get out about in nature and any activity outdoors, like hiking, mountain climbing, swimming, and travelling – except if they are lizards (they freak me out!)

What volunteering or passion projects do you do outside of work?

My roommate and I are currently fostering rescue dogs, which is a great project on paper but the giving the dogs back part has been proving quite difficult!

Lastly, what’s your coffee order?

Iced long black (Decaf 🙁) with a dash of oat milk