Better Together: Insights from the CEO's Desk on the Transformative Journey of 2023

December 11, 2023

As we bid farewell to 2023, we immerse ourselves in a retrospective journey through a year of remarkable growth and success. Our collaborative ventures with clients have been fruitful and forged a thriving community where shared insights and experiences have become the bedrock of our triumphs. This past year's achievements serve as the cornerstone upon which Alii will build and fortify its services and offerings in the coming year. The synergy between our team and the vibrant client community has fuelled our progress and inspired new directions and possibilities for the future.  

As we collectively reflect on the milestones we've reached together, it becomes clear that 2023 has been a transformative chapter in the Alii story. From the inception of innovative features to the establishment of lasting connections, every achievement stands as a testament to the resilience and dedication of our entire ecosystem. Join us in celebrating these victories and lessons learned as we set our sights on the horizon of the coming year, fuelled by the momentum of our shared successes and the unwavering commitment to providing exceptional experiences for our clients. Together, let us embrace the opportunities and challenges ahead, confident that our collaborative spirit will continue to propel us toward new heights in 2024.  

Our team calculated the following data for Alii usage this year:

  • Busiest month - November  
  • Most productive day of the week - Tuesday
  • Integration syncs per year - 14,545,400
  • Actions logged - 5,629,603
  • Invoices processed - 3,319,710
  • Valid ABNs - 251,744
  • Invalid ABNs - 3318
  • Average invoice cost: $12,342.74
  • Trees saved: 400
  • Trees planted: 106
  • Time saved: 20,748 days
  • Carbon offsets: 1000kg CO₂  
  • Coffee spending: $710,498.40

We launched our new Expense Claims module

This year, we proudly introduced the Expense Claims module, enriching our platform's functionality. This addition reflects our commitment to innovation and signifies a significant increase in the comprehensive functionality of our platform. The Expense Claims module provides users with a robust and streamlined mechanism for managing and processing expense claims. This strategic expansion aligns with our ongoing efforts to empower users with cutting-edge features, ensuring a more efficient and user-friendly experience within our platform.

We developed 30 new features and over 200 improvements across the Alii application

It's been a huge year for the Alii application, marked by a relentless commitment to innovation and user satisfaction. The infusion of 30 new features and over 200 improvements, including the introduction of Alii's invoice genie, new dynamic dashboards and more, speaks to our dedication to staying ahead of the curve in the dynamic landscape of digital applications. We've integrated more intelligent features that allow users to get more out of their day without being weighed down by manual processing tasks. As we celebrate this milestone, we extend our gratitude to our users for their valuable feedback, which has played a pivotal role in shaping Alii into the versatile and powerful application it is today. Here's to another year of groundbreaking advancements and continued collaboration with our incredible user community.

We expanded our support functionality

We've made significant strides in enhancing our support services at Alii in 2023. Our support functionality has seen substantial expansion to ensure users receive top-notch assistance. We also added the addition of a comprehensive knowledge base serves as a valuable resource for our community, offering a wealth of insights and solutions. To cater to diverse learning preferences, we've introduced informative support videos and engaging live graphics. Live chat has been seamlessly integrated for real-time assistance, meeting the evolving needs of our users, and, as a testament to our commitment, we've tripled our team, bringing in more skilled individuals dedicated to providing exceptional support.

We onboarded more clients than ever before in record timing

This year has been truly remarkable for us as we've welcomed several organisations across the country, including expansion and onboarding of clients in New Zealand. This accomplishment reflects our steadfast dedication to delivering top-notch services and cultivating robust partnerships. Each new client is a testament to the trust and confidence they've placed in our capabilities. We're proud of the diverse range of organisations that have chosen to collaborate with us, and we're committed to providing ongoing value and excellence as we further grow our client community.  

We implemented new environmental initiatives

In alignment with our commitment to environmental sustainability, we reached a significant milestone in our eco-friendly initiatives. This year, we took a bold step towards a greener future by planting over 100 trees across Australia through our partnerships with Ecologi and One Tree Planted. This initiative is a testament to our dedication to reducing our ecological footprint and promoting a paperless environment. Through our collaboration with Ecologi and One Tree Planted, we aim to inspire positive change and pave the way for a more sustainable and environmentally conscious future. Stay tuned as we continue to grow our environmental initiatives and work towards a greener, more sustainable tomorrow.

We welcomed new clients across Australia and New Zealand

We are very pleased to welcome so many new clients to the Alii community over the course of 2023. From across both Australia and New Zealand from the northern tip of Queensland to the southern edge of Tasmania and from the West Coast of Perth to the East Coast of Dunedin, we are so glad to be sharing our journey with you. As the Alii community continues to grow, we are excited to be launching even more resources and further growing our team in 2024 to support your growth and needs.  

We caught up with our community at conferences across the country

In 2023, our team attended conferences across the country, providing opportunities to meet new faces and reconnect with our community of clients.  

Here's a snapshot of our engagements at key events throughout the year:

  • ASBA National – Melbourne  
  • ASBA WA – Perth  
  • TASScon – Brisbane
  • AISNSW ICT Conference – Gold Coast
  • ESA Conference – Lorne
  • FACTS Elevate – Gold Coast

We welcomed 10 new faces to Team Alii

To support our growing client base, we expanded our team with the addition of 10 new members.

  • Chris – Senior Software Engineer
  • Clarisse – Support Consultant
  • Dean – Senior Full Stack Engineer
  • George – Support Consultant
  • Jayson – Software Developer
  • Jeremy – Head of Engineering
  • John – Full Stack Engineer
  • Maria – Validation Technician
  • Michael – Onboarding Consultant
  • Raymond – Test Engineer

We introduced new integrations and partnerships

This year we have forged new partnerships and integrations with technology and solutions leaders including FACTS, Reckon, Veracross, Findex and Crowe as well as continued collaborations with service providers Synergetic, TASS, Xero, and MYOB and more, we strive to continue to partner with leading solutions to provide streamlined integrations and support to existing processes.

We uncovered the top stats about the state of digitisation in schools

We conducted a survey in collaboration with AH Digital Consulting, Cole School Experts, FACTS, Precision Management Accounting, RTG and TASS about the current state of digital transformation in education and found some intriguing findings. Imagine this: a mere 8% of finance staff believe their School Management Systems (SMS) are hitting the high notes, meeting all their admin and financial needs. On the flip side, in the realm of Business Managers, a whopping 50% see excessive workloads and pesky legacy systems as the top challenges in our schools. These insights showed us the pressing need for a dynamic digital evolution to propel schools into a more streamlined and efficient era. Again, this year we are conducting a survey alongside education industry leaders to uncover the state of innovation and digitisation in schools. To take part in the survey, click here.  

As we close the chapter on this remarkable year, we extend our heartfelt thanks to our incredible customers and passionate team members. The Alii community's success story wouldn't be complete without your support.

As we look ahead to the new year, we send our warmest wishes for a joyful festive season and a rejuvenating break. Thank you for a memorable year, and we eagerly anticipate continued collaboration in the coming year.

End of year shutdown period and how to contact us during for emergency support

Please note that Team Alii will be out of office from the 22nd of December to the 3rd of January.

If you require emergency support during the shutdown period, please call 1300 692 544 and follow the prompts. Please note, additional charges may apply. For general inquiries, please log a ticket through

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