Looking Back at 2025: The Moments That Shaped a Year of Momentum

As we close out 2025, we are reflecting on a year defined by meaningful progress and strong, sustained growth. Our community expanded to more than 350 organisations across Australia, New Zealand, the United Kingdom and Canada, a milestone that reflects the trust our clients place in us and the impact Alii is having around the world. It has been a year of deeper partnerships and purposeful improvements; all aimed at making everyday work easier for the people who rely on Alii.

Throughout the year, we introduced updates that made day-to-day processes more efficient and expanded collaborations that strengthened our reach across industries. We stayed focused on listening, learning and building solutions that create real value. Each challenge refined our approach, and each milestone reminded us of our mission to make finance and business operations simpler.

Looking back, 2025 stands out as a year where steady effort delivered positive, measurable change. Looking ahead, we are encouraged by what is possible and committed to carrying this momentum into 2026.

Here is a look at the moments that shaped 2025 and set the stage for the year to come.

The Impact Our Community Created in 2025

Every action taken inside Alii adds up, and this year, our clients generated some remarkable results. Across thousands of users and countless daily workflows, here’s a snapshot of the real-world impact made in 2025:

Massive Time Savings

Automations across approvals, reconciliations, and data entry contributed to an estimated 142,702 hours saved, freeing teams to focus on strategic work instead of tedious admin.

Payments Protected from Fraud

With strengthened controls, audit trails, and verification layers, more than    $3,049,941,920 billion in invoice payments were safeguarded from potential fraud or error.

Prevented Duplicate Payments at Scale

Advanced invoice intelligence and layered controls enabled teams to catch 230,143 duplicate invoices worth $1,578,031,835.42 billion, shielding finance operations from costly errors and unnecessary spend.

Catching Critical Payment Errors, 365 Days of the Year

Enhanced validation logic, spanning BSB and account number verification, ABN checks, and other core Alii safeguards, flagged and halted 56,897 invoices that failed critical compliance checks. In total, this prevented $1,495,697,322.55 billion in potentially fraudulent or misdirected payments, protecting finance teams from financial leakage and reinforcing trust in every transaction.

Coffee Count (Yes, We Tracked That Too)

Alii clients processed over $2,579,339 million on coffee purchases this year alone, that’s the equivalent of 442,889 medium takeaway flat whites, proving caffeine remains a non-negotiable productivity tool across our customer base.

Busiest Day of the Week

Monday saw the highest platform activity, with approval chains and invoice processing peaking midweek.

Busiest Month of the Year

October topped the charts as the most active month, driven by year-end purchasing, reconciliation, and financial close preparation.

Total Approvals Completed

Clients collectively processed 1,140,384 million approvals, reflecting the sheer scale of workflows now streamlined within Alii.

Invoices Paid on Time

Thanks to automated routing and fewer bottlenecks, 96% of invoices were paid on time —supporting stronger supplier relationships and operational reliability.

These metrics tell a powerful story: when organisations embrace automation, the results compound. We’re honoured to support this momentum and can’t wait to see what our community achieves in 2026.

A Year of Transformation: Over 1,350 Product Enhancements Delivered in 2025

In 2025, we set out to deliver our most ambitious product evolution yet, and we did just that. With more than 1,350 updates shipped, this year has been defined by major advancements in security, performance, and user experience across every area of the platform.

Smarter, Safer, and Built for Scale

A core focus of 2025 was strengthening the security, stability, and scalability of the Alii platform. Significant behind-the-scenes improvements ensure organisations can rely on Alii with even greater confidence, while benefiting from faster performance and a more resilient infrastructure.

Major Feature Launches

Alongside these foundational upgrades, we also introduced a range of high-impact features designed to simplify workflows and reduce manual effort across finance teams.

Credit Card Reconciliation

One of the most meaningful additions this year was our new Credit Card Reconciliation module, designed to bring clarity and structure to a workflow that had long been manual and hard to manage. With live bank feeds pulling transactions directly into Alii, teams now have real-time visibility without relying on spreadsheets or chasing missing information. Staff can upload and assign receipts as they go, making it easier for everyone to keep transactions organised throughout the cycle.

Built on the approval processes and audit trail capabilities our clients already rely on, this module brings those strengths into credit card management. The result is a smoother, more consistent reconciliation experience, one that gives finance teams the oversight they need and makes day-to-day tasks far simpler for cardholders. It’s a practical improvement that has already changed how organisations manage spend, and it sets a strong foundation for what comes next.

Invoice Line-Item Redesign

We also introduced a redesigned line-item experience, bringing more clarity and ease to a part of the workflow people use every day. The updated layout and interaction model make reviewing, editing, and approving line items feel more intuitive, helping teams move through their tasks with greater confidence and less friction. We’re excited to launch this to all clients in early 2026.

Expense Claims Enhancements

This year, we also refined the Expense Claims feature to make it smoother and more reliable for everyone using it. Improvements to image viewing, updates to DOA settings, new Force Complete options, and the addition of the Receipt Tray all contributed to a workflow that feels clearer, more consistent, and easier to manage for both staff and administrators.

Enhanced Synergetic Connector

This new connector delivers real-time updates with no manual intervention required, cutting down on administrative effort and helping keep systems perfectly aligned.

Improved SharePoint Connector

We strengthened our SharePoint Connector to make document handling smoother and more dependable. The updated experience is faster, more reliable, and easier to manage, helping teams keep their files connected to workflows without disruption.

Expanded Integrations

To support the diverse environments our clients operate in, we continued strengthening our integration ecosystem. In 2025, we added or enhanced connections with:

• MYOB AccountRight

• Xero

• Microsoft Business Central

• Veracross

• Synergetic

• TASS

• Civica

These integrations make it even easier for organisations to plug Alii into their existing financial systems, and with these additions, our ecosystem now includes more than 20 integrations. It’s a milestone that reflects our ongoing commitment to meeting teams where they are and supporting the diverse environments they operate in.

With so much delivered, and plenty already in motion, 2025 was a defining year of innovation for Alii. We’re excited to keep building on this momentum and continue delivering more capability, intelligence, and security into 2026.

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Customer Success, Support, and Satisfaction

At Alii, supporting our clients isn’t just part of what we do; it’s embedded in how we operate. Our focus remains on building strong relationships, understanding the challenges organisations face, and delivering responsive, practical solutions that make a tangible difference.

Strengthening How We Support You

Throughout 2025, we continued refining the way we engage with clients to ensure every interaction adds value. This included thousands of personalised touchpoints, guidance sessions, and check-ins designed to help teams get the most out of Alii and keep their workflows running smoothly.

Our support team has also been hard at work, resolving 6,649 support tickets with an impressive average first-response time of 17 minutes. Live chat remained a popular channel, with 1,206 conversations handled quickly and effectively, underscoring our commitment to being responsive and accessible whenever you need us.

Better Resources, Better Self-Service

With 22,569 Knowledge Hub page views, it’s clear that users are turning to our self-service resources more than ever. This year, we expanded and improved our knowledge base, adding new articles, refreshing existing content, and producing more step-by-step tutorials. These enhancements ensure users can quickly find reliable answers and troubleshoot with confidence, day or night.

A Smoother Start for New Clients

Onboarding was another area of focus this year, and we continued refining how new organisations get started with Alii. We strengthened our training guides and added more resources to make it easier for schools to introduce Alii to their wider teams. Faster feature training also gave us more time to understand each organisation’s specific requirements and ensure the platform is configured in a way that truly supports how they work.

We also expanded our reach, onboarding schools across four continents and supporting teams with diverse workflows and needs. These experiences helped us improve our approach and deepen our understanding of what effective onboarding looks like at scale. Together, these changes created a more thoughtful and supportive start for every new client.

A Shared Commitment to Excellence

Client satisfaction remains our guiding measure of success. In 2025, we achieved a 99% satisfaction rate on rated support tickets, proof of the trust our clients place in us and the effort our team puts into delivering meaningful, consistent support.

Together, we’re continuing to build a platform and service experience that evolves with your needs and stands by you every step of the way.

Connecting Face–to-Face Around the World

This year, we took Alii on an international journey, meeting face-to-face with the education community to share insights, listen to challenges, and demonstrate how modern automation can reshape administrative workflows. Across 11 major events in Australia, New Zealand, and the United States, our team spent time with leaders, finance teams, and sector partners who continue to inspire our product direction.

In addition to these major conferences, we also began hosting our own Alii Breakfast Events, intimate, conversation-driven sessions designed to bring business and finance leaders together to discuss topics around change management and succession planning. In 2025, we held breakfasts in Melbourne, Perth, and Adelaide, with more planned across Australia in 2026 as we continue building spaces for meaningful dialogue and shared learning.

Where We Touched Down in 2025

From bustling cities to coastal communities, our team joined conferences across the globe, including:

• NBOA Conference – New York, USA

• Simon Schools Conference – Hoppers Crossing, VIC

• ASBA National – Darwin, NT

• AISNSW – Sydney, NSW

• TASSCON – Brisbane, QLD

• FACTS Elevate – Brisbane, QLD

• ASBA NZ – Wellington, NZ

• ISNZ Conference – Wellington, NZ

• ESA Conference – Geelong, VIC

• ACLE Conference – Brisbane, QLD

• ASBA WA – Fremantle, WA

Strengthening Partnerships and Sparking New Conversations

Each event gave us the chance to deepen our relationships with clients already using Alii, meet new organisations exploring automation, and hear firsthand about the changing needs of businesses. These interactions play a vital role in shaping the future of our product, and we’re excited to keep building on this momentum in the year ahead.

Expanding Our Global Footprint

2025 was a landmark year for customer growth, with more organisations than ever choosing Alii to enhance and automate their financial and operational processes. While our presence strengthened across Australia and New Zealand, we also achieved a major milestone by welcoming our first clients in the United Kingdom and Canada.

Our growth wasn’t just in numbers; it was in relationships. This year, we expanded our network of strategic partners across these regions, collaborating with technology providers, implementation specialists, and industry consultants who share our commitment to improving efficiency and modernising workflows. These partnerships are helping us deliver local expertise, stronger integrations, and smoother onboarding experiences for organisations entering the Alii ecosystem.

With new clients, new markets, and new partnerships, 2025 set the stage for an exciting chapter of global expansion. We’re looking forward to deepening these relationships and continuing to support organisations worldwide as we move into 2026 and beyond.

Celebrating New Talent at Alii

2025 was a landmark year for team growth, with 14 exceptional professionals joining us across engineering, solutions, security, people, and customer-facing roles. Their expertise strengthens our ability to innovate rapidly and support the expanding needs of the schools and partners we serve.

Our New Team Members

This year, we welcomed a diverse group of specialists who are already making an impact:

• Alison – Solutions Manager

• Carolyn – Solutions Manager

• Cass – People & Culture Manager

• Daniel – DevOps Engineer

• Daryll – Head of Technology & Information Security

• Jay – Software Engineer

• Justin G – Senior Engineer

• Justin P – Head of Growth

• Mariana – Solutions Manager

• Michael – Software Engineer

• Raymond – Software Developer

• Romy – Marketing & Enablement Specialist

• Simon – Development Manager

Looking Ahead

Each new team member brings fresh perspective and energy, and together they’re helping shape the next chapter of Alii. We can’t wait to see what this talented group will build, influence, and achieve as we move into 2026.

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Festive Season Operating Hours

Our team will be offline from December 24 to January 5 to recharge, but we’ll still be available for urgent support: 

• For Emergency Support: Call 1300 692 544 (charges may apply). 

• General Inquiries: Log a ticket at support@myalii.cloud. 

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Onward to an Even Bigger 2026

Thank you for being part of our journey in 2025. Your support inspires us to keep innovating and improving. Wishing you a joyful festive season, here’s to making 2026 even better, together! 

Don’t forget to follow us on LinkedIn for updates and insights.